Our contact details
Name: Kensington Hypnotherapy
Address: 7 Russell Gardens, London, W14 8EZ
E-mail: [email protected]
Kensington Hypnotherapy is a registered Data Controller with the Information Commissioner’s Office (ICO) under registration number ZA234930.
The type of personal information we collect
We currently collect and process the following information:
- Personal identifiers, contacts and characteristics (for example, name and contact details)
- Contact number
- Email address
- Website user stats (for example, IP addresses and cookie identifiers)
How we get your personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- To respond to your enquiry about one or more of our services.
- To allow us to provide the service you have contracted.
We may also receive personal information indirectly, from the following sources in the following scenarios:
- Referrals from existing clients, family, or friend.
We use the information that you have given us in order to:
- Process your enquiry.
- Manage and deliver the service we provide to you.
We may share this information with our data processors who are third parties who provide elements of services for us (for example, payments). We have contracts in place with our data processors. This means that they cannot do anything with your personal data unless we have instructed them to do it, or if we must enforce or apply our terms of use and other agreements. This may include submitting personal information to government departments for legal reasons or working with 3rd party service providers as part of delivering any of our services to you.
Under the UK General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
- Your consent. We will always make it clear what your information will be used for and provide a link or reference to our privacy notice and the ability to opt-out of communications or withdraw consent. For example, we will use this when we ask your consent to use any testimonials for our marketing purposes. You are able to remove your consent at any time. You can do this by contacting Kensington Hypnotherapy, Compliance Lead, by email [email protected].
- We have a contractual obligation. For example, where we have a contract or we take steps at your request, before entering a contract. We will use if you become a client.
- We have a legal obligation.
- We have a legitimate interest. For example, communicating with our clients, and prospects to introduce them to services, or market similar services that would be of interest and benefit to them.
How we store your personal information
Your information is securely stored in digital format on secure cloud servers and systems hosted in the European Union (EU) and in the United States (US). Where data is stored on servers located in the US we rely on the Privacy Shield Framework to transfer this personal data. Access to personal data is highly restricted internally for approved business purposes only.
Any personal information collected in paper form (for example, contracts, feedback forms, etc.) are securely filed at our office locations.
Generally, we keep your personal information for a maximum period of 2 years unless required for specific legal or regulatory purposes. For example, client information will be kept for 6 years after the last engagement as a client.
We will then dispose of your information by digitally destroying it by removing it from all our systems, and if appropriate shredding all your paper records and disposing of the paper waste securely.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at [email protected] if you wish to make a request.
When sending an email please put ‘Data Protection Rights’ in the subject line and we will process your request as quickly as possible.
Cookies
To see how we use cookies on this website visit the cookie policy page on this site (click here).
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at Kensington Hypnotherapy, Compliance Lead, by email [email protected] for data protection queries.
When sending an email please put ‘Data Protection Rights’ in the subject line and we will process your request as quickly as possible.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
Last Updated: 3rd March 2022
Version: 1.0
